Vantage Point Global

Launch your career in banking customer operations with Vantage Point Global.

We’re building the next generation of talent to power customer care, collections, and service teams for one of the world’s largest and most respected global banks. Whether you're just starting out or already have up to four years’ experience, we’ll equip you with the training, coaching, and career pathway you need to thrive.

We’re hiring throughout the year for roles such as:

• Collections Agent
• Customer Experience Analyst
• Customer Request Handler
• Customer Service Advisor
• Customer Care Support
  

These are excellent first or second roles for people who:

• Communicate clearly and empathetically
• Stay calm and professional under pressure
• Are curious, detail-oriented, and tech-confident
• Want to make a real difference in how customers feel and are treated
• Are ready to learn and grow in a structured, supportive environment

What you’ll do

You’ll support the operations of a major global bank, helping customers feel supported, understood, and well-served - whether you're resolving a query, guiding someone through a repayment plan, or improving the overall customer journey. Depending on your specific role, you might:

• Chat to customers over telephone, chat, or email, about their accounts, products and services
• Manage requests and complaints, escalating where needed for resolution
• Contact customers to agree on repayment plans and resolve overdue accounts
• Investigate and analyse customer feedback to improve service quality
• Maintain accurate records and ensure compliance with internal processes
• Collaborate with operations, risk and compliance teams to ensure smooth service
• Contribute to internal improvement initiatives and support wider project teams

What we’re looking for

You don’t need experience in banking or customer service to apply. What matters most is your mindset and potential. We’re especially keen to hear from people who are:

• Strong communicators with a positive, customer-first mindset
• Able to stay composed in challenging situations
• Comfortable using digital tools and working with multiple systems
• Organised, responsive and eager to learn
• Motivated to build a career in customer operations or financial services
• 
  

What you’ll get

• Full training and structured onboarding on our award-winning Elevate Programme
• Ongoing coaching, feedback and career support
• Hands-on experience supporting a global financial institution
• A clear development pathway into banking, operations or risk
  

Locations
We have UK-wide opportunities, with roles that may be remote or hybrid, depending on your location. 

How it works
This is a talent pool listing. By applying, you’ll register your interest and share your CV with our recruitment team. We’ll contact you when a role becomes available that matches your profile and preferences.

Benefits

• A competitive starting salary with potential performance-based reviews every 6 months.
• Access to online training services and one-to-one coaching for ongoing development.
• Coverage through a health cash plan.
• Participation in our cycle-to-work scheme.
• Opportunities to participate in social, community, and voluntary activities.

Diversity and Inclusion
We are a committed Equal Opportunities employer and believe that diversity drives innovation. We welcome applications from candidates of all backgrounds, regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.

How to apply
To apply, please provide your CV and complete a few initial questions about your salary expectations, location, notice period, and right to work.

Join our Banking Customer Operations talent pool – No experience needed - Vantage Point