Customer Service Advisor

Join our team in Wakefield and embark on a fulfilling career in Customer Services!

Ready to change your life for the better? 

• Full-time Role: 35 hours per week
• Salary: £24,479 from January 2026
• Great Location: Wakefield, with Free Car Parking
• Almost immediate interviews and start dates available
• Permanent Positions with Excellent Benefits and Growth Opportunities

We have several vacancies in our Customer Services department, so apply now.

This is a dedicated customer service/contact centre role—no sales involved!

Whether you have previous customer service experience or just are passionate about providing exceptional customer experiences and looking for your first job, we want to hear from you.

Why City & Guilds?

At City & Guilds, we offer fantastic opportunities for individuals who pride themselves on delivering outstanding customer service. Here’s what you can expect:

• Best-in-Class Benefits: Private medical healthcare, life assurance, group income protection, increased company pension contributions, and many other voluntary benefits.
• Competitive Pay: Start as an Entry Level Advisor at £24,479 per annum (working 35 hours per week). Progress to Level 1 and Level 2 Advisor roles with increased salary upon successful completion of mandatory training.
• Nurturing and Progressive Environment: Join a supportive team that encourages growth and development.

We are looking for passionate/ ambitious/ friendly individuals to join our Customer Service team in Wakefield. You will be part of a dynamic and busy department that is based in our modern office here in Wakefield. 

If you have a passion for excellent customer service and thrive in a fast-paced environment, we want to hear from you!

By joining City & Guilds you will become an integral part of a well-established business with over 140 years of history.

City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com 

This appointment will be made on merit.

We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented within the company, we particularly encourage and welcome applications from these communities.