The Level 2 Customer Service Practitioner apprenticeship will equip you to develop high-quality customer service skills, administration skills, work as part of a warm and friendly team committed to delivering high standards of patient care and support you to progress your career at MFT.
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MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Monday - Friday, shifts to be confirmed. These could be between 7am - 10pm depending on the area of work. 37 hours 30 minutes a week1 yearCommunication skills, IT skills, Attention to detail, Team working, Initiative, PatienceRequirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
Other requirements
You must pass a Disclosure and Barring Service (DBS) check.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
MFT has 10 hospitals and Local Community Organisations. There are ample opportunities to progress into a Band 3 role or higher upon completion of the apprenticeship programme. With an 'Apprenticeship First' approach, there are further opportunities to gain qualifications.
