Night Support Team Leader

Earn £14.81 per hour (our pay system is benchmarked and fair)

• Part-Year Permanent Contract from February to November

Made by adventure

PGL is shaping the next generation through extraordinary residential adventures. Our award-winning programmes help children discover the fun of being outdoors, promote wellbeing, develop character, and build real-world skills for life. Will you join the adventure?

We’re part of something bigger

We’re proud to be part of PGL Beyond, a network of educational travel brands which empowers young people to explore, grow and thrive – through exceptional experiences that go beyond the classroom. Together, we’re making a difference.

Make a difference as a Night Support Team Leader

Reporting to the Guest Care Manager, you will be responsible for creating a comfortable, safe and secure environment throughout the night, and leading our Night Support Assistants as required.

Your responsibilities will include regular patrols of the centre grounds, prompt and efficient resolution of guest issues and complaints, and ensuring accurate record-keeping of accidents and incidents. You will also actively seek opportunities to improve centre presentation and compliance, promote positive health and safety behaviours, and support our environmental policy.

Is this you?

We are searching for someone with excellent customer focus and teamwork skills, who is also a confident decision maker and effective leader of people. Ideally you’ll have previous experience working with children/young people in a night support role and managing a team, however this is not essential as full training will be given.

Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.

A place to thrive

No matter your background, ethnicity, age, neurodivergence or anything else … PGL is a place to be yourself, have fun, use your valuable skills for good and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

• On top of your 20 days annual leave (+ 8 bank holidays), you’ll also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday.
• A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across different UK or French locations.
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program.
• Sector leading family friendly policies and a contributory pension.
• Access to our financial wellbeing platform where you can borrow or save directly from your salary.
• Free/discounted PGL breaks for your family & discounts at 800+ retailers.

For any enquiries specific to this role, please email resourcing@pgl.co.uk

For a full Job Description and Personal Specification please click here.

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.